STUDIO DELAYS

Shipping Status Updates

As a small business and art studio and we do our best but from time to time things go wrong. If this happens we will update this page in real-time to keep you posted.

So please check back for the latest updates.

Pre- Order Items

If you managed to secure one of the Beta - Test materials on a preorder, these can take up to 30 days for the team to create for you.

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Shipping status updates:

Europe: Full service, dispatching in 24h
Canada: Full service, dispatching in 24h
Australia & New Zealand: Full service, dispatching in 24h
India: Full service, dispatching in 24h GREEN
Singapore, Korea, Japan: Full service, dispatching in 24h
Rest of World: Full service, dispatching in 24h
USA: Delayed service, dispatching within 10 days
Customer Support Team: Delayed service, allow up to 72h for response

GREEN = running perfectly | AMBER - delays or disruption | RED - not working at all

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Specifics of USA delays

Orders placed in April to May 19th will dispatch BY 8th June
All new orders: 10 - day delay on dispatch

An error with shipping integration in April, unexpected demand in the USA for materials, and carrier errors have impacted several orders placed during April and May. We have fixed the situation and are catching up as quickly as possible.

Due to the backlog this has caused, new orders in the USA are expected to be delayed by up to 10 days. We are working to narrow that wait time and expect to be back to normal by the end of June.

ARE YOU AN UNTITLED BETA TESTER?

Some UNTITLED ORDERS have been delayed slightly. They will now leave the USA The week of 29th May. And you should have your pigment to test the week of the 5th. Thank you for your support.

A small favor?