STUDIO DELAYSUpdated 4 months ago
Shipping Status Updates
As a small business and art studio and we do our best but from time to time things go wrong. If this happens we will update this page in real-time to keep you posted.
So please check back for the latest updates.
USA - Short Delays
With so many artists wanting Stuart Semple's colours this month, but being a very small team, there is a little backlog in the USA hub.
Currently your order will take about a week until it leaves us. The team are working on it and you will get it! Please don't keep asking us when it will arrive as that slows it down for everyone, we are currently a week behind with emails on the help desk.
The best materials take time, but they are worth it!
Thanks for your support and patience.
Pre- Order Items
If you managed to secure one of the Beta - Test materials on a preorder, these can take up to 30 days for the team to create for you and if anything changes we will send update. Please check your emails and make sure you tick the subscribe box to get these updates.
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Shipping status updates:
- Europe: Full service, dispatching in 24h
- Canada: Full service, dispatching in 24h
- Australia & New Zealand: Full service, dispatching in 24h
- India: Full service, dispatching in 24h GREEN
- Singapore, Korea, Japan: Full service, dispatching in 24h
- Rest of World: Full service, dispatching in 24h
- USA: Delayed service, dispatching within 5 days
- Customer Support Team: Delayed service, allow up to 7 days for response
GREEN = running perfectly | AMBER - delays or disruption
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